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Merchants face a frustrating challenge – declined card transactions that disrupt the purchasing process, leading to lost sales and disappointed customers. The impact? Revenue left on the table and customers who may never return. This problem becomes even more glaring when you consider the growing e-commerce opportunity. Online retail experienced record sales this holiday season, … Read more

In the fast-moving financial services industry, credit unions stand out by putting members at the heart of their mission. Similar to banks, credit unions provide loans and hold deposits. But, as not-for-profit institutions owned by their members, credit unions offer lower fees, higher interest rates on deposits, and a governance structure that prioritizes member needs. … Read more

Buy Now, Pay Later (BNPL) has become a highly sought-after payment option, particularly among American consumers who appreciate the ability to split payments into multiple installments. This model, originally introduced by fintechs like Klarna, Afterpay, and Affirm, has gained popularity by offering shoppers greater flexibility and control. The New York Federal Reserve reports that over … Read more

Neobanks, also known as digital or challenger banks, have attracted millions of customers worldwide with their streamlined financial services, user-friendly platforms, and low or no fees. Unlike traditional banks, neobanks are built with a fully digital infrastructure, which enables them to operate flexibly and with reduced overhead – they also have no retail footprint. This … Read more

Overdraft fees have traditionally been a reliable revenue source for many banks. However, regulators and consumers are now questioning their fairness.  The Consumer Financial Protection Bureau (CFPB)  recently took action against the Navy Federal Credit Union for charging nearly $1 billion in surprise overdraft fees. The CFPB’s enforcement sends a strong message to financial institutions: … Read more

Meta recently made news not for its top-notch technology but for firing employees who misused company-provided meal vouchers to purchase household items like toothpaste and detergent. While this creative stretching of the rules may seem minor, it highlights a more significant challenge that many employers face: ensuring that employee benefit programs are used properly and … Read more