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In the competitive world of credit and debit card issuers, standing out is essential. Achieving ‘top of wallet’ status means becoming the go-to card for customers’ everyday transactions. Figuring out how to ensure customer loyalty is a critical factor for success. How can card issuers get to the top of their cardholders’ wallets and stay … Read more

The Consumer Financial Protection Bureau (CFPB) has recently focused its efforts on curbing what it terms “junk fees” in the consumer credit card and debit card industry. Junk fees typically refer to charges that seem excessive relative to the cost of the service provided, are not clearly disclosed, or are added on for routine or … Read more

Card issuers face many decisions that directly impact their success. One key decision is selecting the right issuer-processor or building the capability in-house (which we will explore in a separate article). An issuer-processor plays a pivotal role in the card issuing process, handling a range of tasks from transaction authorization to settlement through to enabling … Read more

The complex world of financial transactions poses technological challenges and business opportunities. A critical issue often encountered is slow response times associated with payment processing, exacerbated by the involvement of APIs and multiple parties, including issuers, merchants, and payment processors. This intricate web of interactions often led to delays, heightening the risk of transaction failures. … Read more

As we approach the year’s end, it’s a crucial time to reflect and anticipate the future of credit cards. In an era marked by rapid technological advancements and shifting consumer preferences, how will credit card usage evolve? More importantly, how will issuers and payment processors adapt to a constantly evolving financial landscape? This blog explores … Read more

In the ever-expanding realm of online shopping, eCommerce merchants are confronted with an array of persistent challenges. Cart abandonment rates hover around 70%, often because shoppers are presented with unexpected shipping costs or lengthy delivery times. But any friction in the checkout process can turn away potential buyers. Customers who need to fill out lengthy … Read more